Sales & Customer Service Executive at Whytecleon

Whyte Cleon Limited is a Human Resource Outsourcing & Management Solutions provider in Nigeria with over 18 years business experience. Job Description We are looking for an experienced Customer Service Executive to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Keep ahead of industry's developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Requirements Proven working experience as a customer service manager or retail manager Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industry's latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation B.Sc degree or equivalent qualification