Customer Care Executive at Ibadan Electricity Distribution Company (IBEDC) Plc

Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states). We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.Locations: Ibadan, Kwara and Osun Job Description To implement effective customer services operations geared towards providing optimal delivery of services to IBEDC's customers in line with overall business objectives Responsibilities To implement IBEDC's customer service policies and strategies (handling of customer inquiries, requests and complaints) Provides regular reports to the supervisor based on pre-defined KPIs (response time; issue resolution; new accounts, etc.) Responsible for maintaining a high level of professionalism with customers and while maintaining a positive rapport with every customer Provide feedback on the efficiency of the customer service process Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Qualifications/ Requirements Educational Qualification: A minimum of Bachelor's Degree in Social Sciences, Business discipline or any related field. Professional Qualification: Membership of a professional body in the Marketing or Management field is an added advantage. Desired Experience: At least 0 - 3 years post qualification experience must have been in customer services or marketing of products and services. Competence Requirements Excellent relationship management skills Strong understanding of the business of IBEDC and related businesses in the electricity sector knowledge of power Industry Strong problem solving and analytical skills Strong oral and communications skills