Sales & Operations Manager at Stresert Services Limited

StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved. Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions. Our client is a Multinational Manufacturing Company with head office in Lagos.Job ref: SOMC Purpose of the role: Develop an in-depth knowledge of core products via successful completion of required sales training program, and utilize this knowledge to successfully lead Sales Support operations. Analyse performance metrics data and leverage it to effectively coach and develop the Sales Support team. Effectively manage Sales Operations expenses to ensure delivery of internal gross margin goals. Responsible for the development and implementation of new processes and procedures for effective and efficient team operations. Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team and recruitment in accomplishing company goals. Work closely with Regional Sales Managers and the Pricing Analysts to address contract issues or concerns and to ensure timeliness of contract review. Approve expenses and manage profitability reporting as it relates to field metrics. Identify opportunities and weaknesses within outlets and makes proposals to create value and increase operational efficiency. Continuously research and remain knowledgeable of industry trends and competition. Complete sales forecasts and sales activity reports and presentations in a timely manner. Role Responsibilities: Build direct relationship with Channel Partner (CP) and monitor operational excellence Ensure Channel Partner compliance with the organization's requirements (e.g. making sure that CP exclusively sells the company's product) Record CP performance against pre-determined KPIs (Organization's truck CICO <6 hours, CP dispatches orders in <1 day etc.) Daily alignment with CP on orders to be dispatched and drafted route plans Manage execution of the organization's sales and promos Address CP concerns or complaints and document issues for further resolution Manage collection and integration of data Perform daily CP account reconciliation and data control Supervise data quality of aggregated order information in the ordering tool Authorize addition of new outlets/deletion of closed outlets in the ordering tool Check stock in CP warehouse and record daily updated with the ordering tool Organize and track weekly activities of Team Lead and Field Sales Agents Announce any trade promos, new products, etc. Supervise sales leaderboard and KPI tracking Supervise hiring of new Field Sales Agents Lead sales excellence trainings and create quarterly job reviews for Field Agents and Team Lead Accountabilities: Weekly meetings with Field Sales team to track performance Weekly check in with Channel Relationship Manager (CRM) to highlight urgent issues and receive any key announcements Prepare and present weekly CP performance update Align on objectives/strategies to drive CP performance KPI Responsibility Responsible for Inventory Management/ Sales KPIs Education, Knowledge and Experience Requirements: Education Bachelor's Degree in relevant field. Higher degree in relevant field such as Marketing, MBA etc is highly desired and of additional advantage. Other certifications and relevant training are desirable. Critical Knowledge Strong interpersonal skills and an ability to build rapport with customers. Previous operations experience and an organised approach to work. Critical ExperienceMinimum of 7 years previous experience working as sales Manager in a FMCG sector.Functional Competencies Must be a good team player, must be innovative and proactive Must be customer service oriented Target driven and proactive Hardworking with a strong work ethic. Technology savvy Good people skill with ability to communicate effectively Excellent Communication Skills