Online Customer Service Representative - Graduate Trainee at Vitachem Nigeria Limited

Vitachem is a major producer, importer and distributor of Food Additives, Chemicals and Industrial raw materials to manufacturers in Nigeria.Job Duties To attend to all customer's enquiries and sell competitive products. To offer sales advice on products to customers Build and maintain effective customer relationship To strategically engage in active selling of products and close sales opportunities Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller. To deal with customers via telephone, Internet, e-mail and instant messaging. Requirements Must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. Must be able to learn quickly so they can acquire the product knowledge to answer customers' questions accurately. Must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.