Infrastructure and Services Support Officer at Health Plus Limited

HealthPlus Limited is Nigeria's 1st Integrative Pharmacy, the fastest growing pharmacy chain in West Africa. Since 1999, we have been committed to our mission of helping people achieve optimum health & vitality. In 2010, a sister company was birthed - CasaBella International Limited. CasaBella, a one-stop store for beauty and grooming solutions is now a retail chain and a household name. Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.Details: Job Description To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; Escalating incidents to other support teams where necessary. To accurately record, update and document requests using the IT service desk system. To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware To resolve incidents with Retail Pro, Biometrics, LAN, WAN, printers, copiers and scanners To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. To be a highly motivated team player with the skills and ability to manage changing priorities. To create, maintain and publish relevant support documentation in order to assist all in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Exhibit a flexible approach to working and provide necessary cover where needed. Facilitate trainings. Desired Qualities Working technical knowledge of current protocols, operating systems and standards. Sound knowledge of Retail Pro software and QuickBooks. Hands on experience in configuring printers, biometrics, switches, routers Ability to operate tools, components and peripheral accessories. Sound Knowledge of Microsoft Office suits. Microsoft Desktop Support Technician an advantage A+ and N+ experience Software and Hardware Troubleshooting Windows XP, Windows 7, Windows 2000/2003/2008 experience Routers, switches and firewall experience Microsoft Office 2007, Office 2010 support TCP/IP SQL ERP Enterprise Backup Software Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools Knowledge of all software applications used within the organisation