Front Desk Officer at Whispering Palms Resort

WHISPERING PALMS RESORT seeks to fill the below rolesDEPARTMENT Front Office REPORTS TO Front desk ManagerRELATIONSHIPINTERNAL Account, Housekeeping, Security, Admin & MaintenanceEXTERNAL GuestsPURPOSE To greet guests and allocate rooms according to laid down proceduresDUTIES AND RESPONSIBILITIES To greet customer and identify his specific reservation. To register the guests, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, charge details, nationality, passport number, e.t.c To allocate rooms according to reservation list, ensuring that this is what the guest has booked, both in items of the rooms itself and the rate to be paid. To liaise or alert housekeepers so that the guest's language is taken to his room and the key is issued. To update occupancy list. To ensure that all departments, particularly restaurants, are notified of the tariff entitlements. To complete office ledger book All employees are expected to go about their duties in all environmentally responsible manners.JOB SPECIFICATION 1 - Qualification Diploma in Hospitality industry or other related field 2 - Minimum experience required Two years' experience as front desk representative, agent or relevant position as required 3- Skills required Excellent communication skills in English (oral and written) Good personality and positive interpersonal skills. Excellent knowledge of MS Office (especially Excel and Word) Good observation and presentation skills.