Center Manager at Platinum Careers

We are a Human resource consulting company with head office in Ikoyi, Lagos. Platinum Careers is a Uniquely African and proudly Nigerian Company offering support and services in the area of Human resource solutions with service offerings which include world class personnel outsourcing, recruitment, head hunting, training and development. Platinum Careers is Africa's leading provider of talent acquisition and management services. We deliver to clients globally, our aim is simple - to help our clients attract, engage and retain top talent.Lagos Application Link Abuja Application Link Our Client is a pioneering company specialized in providing customer relationship management. REPORTING TO : Regional Operations Manager SUBORDINATES : Operation manager / Supervisor / Team Leader As part of our client's expansion, they are currently looking for a Center Manager based in Lagos and Abuja (Nigeria). Reporting to Regional Operations Manager, the Center Manager will be in charge of: Developing, coordinating and implementing first-class application processing services The achievement of all client led Service Level Agreements Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client's SLA Maximizing productive efficiency within the company and improving on our current delivery and reporting processes Ensuring the quality of customer service Ensuring appropriate communication channels exist between the staff and customers Keeping customers information confidential Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business Report to high management ISO duties Participate security related trainings Attend ISMS Management Review Meetings Participate and provide necessary support for the security internal audit Requirements: Qualifications: Bachelor degree in management or related subject, overseas studying and working experience is preferable Experience: More than 3 years working experience, including 2 years in management Skills and abilities: Excellent command in English. Other languages are considered as added advantage. Excellent communication and interpersonal skills Able to establish and maintain effective relationships with team members and customers Demonstrable skill in independent problem-solving Self-motivated, patient and professional Strong sense of responsibility and ability to work well under pressure Experience of managing in a collaborative team environment, delegating workloads and authorities Knowledge of customer service techniques and principles